Fruitiion
March 2018 - Present
Software Engineer
- Coding both the frontend and back end for the user app as well as the admin portal(iOS & web app)
- Lead a team of team consisting of engineers and designers to create new products and features.
- Utilize AWS products to develop a distributed architecture to enable multi-platform functionality as well as improve reliability. (S3, RDS, EC2, Lambdas, SQS, SNS, Api Gateway, Cognito and more)
- Developed testing suites to ensure reliability.
- Utilize Git to manage version control and deployments.
VerityStream
November 2019 - July 2020
Implementation Analyst
- Gather clients needs, wants and desires for their custom credentialing environment and build it to specification.
- Complete a high volume of requests for new content and deploy them to applicable clients’ environment.
- Create a script to cross-reference a library of 1000’s of pdf’s for duplicates.
- Use SalesForce to keep multi-departmental tasks organized and completed on schedule.
- Manage database of variables to allow accurate mapping of medical credentialing forms.
Sharp Health Care
November 2018 - June 2019
Technical Assistance Center Representative
- Service a high volume of service tickets supporting over 1000 applications for both employees and patients.
- Maintain user accounts for a variety of systems and permission levels.
- Configure client Multi-Factor authentication using VIP access.
- Install/Setup a variety of hardware configurations for individual workstations.
- Create knowledge base articles to allow better more uniform support to our users.
Abacus Data Systems
January 2018 - October 2018
Cloud Support Engineer
- Service a high volume of service tickets supporting over 1000 applications for both employees and patients.
- Maintain user accounts for a variety of systems and permission levels.
- Configure client Multi-Factor authentication using VIP access.
- Install/Setup a variety of hardware configurations for individual workstations.
- Create knowledge base articles to allow better more uniform support to our users.
Dexcom
September 2016 - November 2017
Network and Application Specialist
- Respond to high volume of inbound calls from existing and/or new customers, providing customers with relevant, accurate information on products and services to ensure high quality customer service experience.
- Resolve customer escalations, monitor trends, and work closely with Supervisor, team members, and other departments to determine solutions and apply process improvements.
- Research and analyze data including statistical reporting and tracking.
- Identify problems, track and resolve requests reported by the Technical Support Department.
- Work closely with all facets of the organization to ensure compliance and operational efficiency.
- Advanced troubleshooting pertaining to Network and Application issues with patients as well as internal.